Shipping policy
Shipping Policy
Domestic Shipping Policy
We offer UPS and USPS Ground shipping in the United States. Shipping charges for your order will be calculated and displayed at checkout. Orders will typically ship within 1-2 business days of being placed. Orders are not processed or shipped from Friday, 12 pm MST through Sunday, or holidays. Once your order ships, you will receive an email with tracking information. Most orders arrive within 7-10 business days
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
International Shipping Policy
We currently do not ship outside the continental US.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
The Pillow Sled will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
Damages
PillowSled.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
Thank you for shopping at PillowSled.com
